How We Work: From Inquiry to Delivery
The quickest route to a useful quotation is a complete, written requirement. The six steps below show what the buyer sends, what our team checks, and what should be recorded before the project moves forward. Timing is confirmed per project because material availability, tooling, changes, quantity, and shipping route all matter.
Ordering one pair or one bag for yourself
- Choose a reference. Send the SKU or product link, your usual shoe size or preferred bag dimensions, quantity and delivery country.
- Settle the details. Discuss fit, material, colour and the quotation. Confirm whether a separate sample or fitting step is needed for your order, and what it costs.
- Approve before production. Keep the agreed specification, payment stages, schedule and applicable change or aftercare terms in writing.
- Keep the conversation together. Use your order email or existing Buyer Portal thread for approved changes and shipping follow-up.
For an exotic-leather personal order, one pair or one piece is welcome. Small wholesale and development projects can use the detailed stages below.
1. Inquiry review
Send a product link or reference views, intended market, target quantity, size range, material, logo, packaging, destination, and preferred delivery window. Tell us if you have a deadline so the team can confirm what is workable.
You receive: a requirement recap and a short list of missing decisions.
2. Quotation scope
We review construction, components, available material direction, customization, quantity, and trade terms. Any assumption that could affect price or quality is written down instead of hidden inside a unit price.
You receive: a quote sheet or clarification list with the price basis, sample scope, and project-specific MOQ.
3. Sample development
The sample follows an agreed brief covering dimensions, size, material, color, components, workmanship, logo, and packaging. Sample timing begins after the required files, material direction, and payment arrangement are confirmed.
You receive: progress updates, sample photos when applicable, and dispatch tracking.
4. Approval and order confirmation
Approve the physical sample and a written specification together. Record any accepted tolerances and identify the sample that becomes the bulk reference. Changes after approval are reviewed for cost, timing, and material impact before production.
You receive: an approval recap, order details, and the agreed production checkpoints.
5. Production and quality control
Bulk production is compared with the approved sample and specification. Material lots, critical measurements, appearance, component function, labels, and packing are checked at the stages agreed for the project.
You receive: requested progress evidence and a pre-shipment QC summary or third-party inspection coordination.
6. Shipping preparation and follow-up
The shipping method depends on quantity, carton size, destination, urgency, documentation, and agreed trade terms. Air, sea, express, land, and DDP may be reviewed where suitable, but the route is confirmed for the actual shipment.
You receive: packing information, shipment documents within the agreed scope, tracking or transport references, and an ongoing Buyer Portal thread.
Start with the information that changes the quote
Product reference, quantity, size range, material, destination, logo, packaging, and timing are enough to begin. Attach files through the product form or start a new inquiry. If you already have an inquiry code, keep later decisions in the same Buyer Portal thread.
Choose a product reference Send a general sourcing brief
What should I confirm before paying?
Ask for a written quotation that identifies the product and options, quantity, any sample or development work, shipping destination, included charges and any charges payable separately. Confirm the payment method, invoice payee and payment stages through your order conversation before sending money.
For custom shoes, agree the size and fit-review process. For bags, confirm dimensions and the layout you need. Ask which changes can be made before production and which alteration, remake or cancellation terms apply to your particular order. Sending an inquiry does not take a payment.
Have a question after delivery?
Reply to your order email with the order reference, a description of the concern and clear photographs. For a fit concern, describe where the shoe feels tight or loose; for damage or a specification difference, include the packaging and the relevant approved detail. The applicable next steps and any cost responsibility need to be checked against your agreed order terms.
Start a new inquiry · Open an existing inquiry · See the workshop and QC review options